These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you accept these terms and conditions in full. Please do not continue to use Highland Moss if you do not agree with all of the terms and conditions stated on this page.
1. General Information
1.1. Company Information
Highland Moss is a trading name of Highland Moss Ltd, registered at 61 Constitution Street, Aberdeen, AB24 5ET, UK. Our company registration number is SC717578, and our registered VAT number is GB426029218.
1.2. Contact Information
For any inquiries, please contact us via email at [email protected] or by phone at +44 01224 074986.
2. Use of the Website
2.1. Eligibility
You must be at least 18 years of age to use this website and to make any purchases. By using this website, you confirm that you meet this age requirement.
2.2. Content
All content on this website, including text, images, graphics, and logos, is the property of Highland Moss or its content suppliers. Unauthorized use of this content is prohibited.
2.3. Website Availability
We aim to ensure that our website is accessible at all times; however, we do not guarantee that the website will be uninterrupted or error-free. We reserve the right to suspend or withdraw all or part of our site without notice.
3. Product Information
3.1. Product Descriptions
We make every effort to display the products on our website as accurately as possible. However, the images of the plants and other products are for illustrative purposes only. Plants are living organisms and therefore may vary slightly from those shown in the images.
3.2. Availability
All products are subject to availability. We will inform you as soon as possible if a product you have ordered is not available and refund any payment made for that product.
3.3. Pricing
All prices are listed in GBP and include VAT. We reserve the right to change prices at any time without prior notice. However, the price of a product will be confirmed on your order summary before payment is processed.
4. Orders
4.1. Placing an Order
By placing an order, you agree to purchase a product in accordance with these terms and conditions. Once an order is placed, you will receive an order confirmation via email. This email is only an acknowledgment and does not constitute acceptance of your order.
4.2. Order Acceptance
We reserve the right to accept or decline any order. Your order will be accepted when we dispatch the product to you, at which point a contract will be formed between you and Highland Moss.
4.3. Payment
We accept payment by Credit/Debit Card, PayPal, Apple Pay, Google Pay, Klarna, and cash in our Aberdeen shop. Payment must be received before your order is dispatched. If we are unable to fulfil your order, we will refund your payment in full.
5. Delivery
5.1. Delivery Services
We offer delivery within the UK. Delivery times and charges will be confirmed during the checkout process. We will make every effort to deliver your order within the estimated delivery time, but delays can occur.
5.2. Risk and Ownership
The risk of loss or damage to the products passes to you upon delivery. Ownership of the products passes to you once we have received full payment.
5.3. Delivery Issues
If your delivery does not arrive within the expected timeframe, please contact us as soon as possible. If your order is lost or damaged in transit, we will work with you to find a suitable resolution.
6. Returns and Refunds
You can find further details about our returns policy here.
6.1. Right to Cancel
Under the Sale of Goods Act 1979, you have the right to cancel your order within 14 days of receiving the goods. You must notify us in writing of your decision to cancel.
6.2. Returns
If you wish to return a product, please contact us first to arrange the return. Returned items must be in their original condition and packaging. You will be responsible for the cost of returning the items.
6.3. Refunds
Once we have received and inspected the returned items, we will process your refund within 14 days. Refunds will be issued using the same method of payment you used for the original transaction.
7. Liability
7.1. Limitation of Liability
Highland Moss will not be liable for any indirect, special, or consequential losses, including loss of profit, goodwill, or data. Our total liability to you in respect of any losses arising under or in connection with your use of our website or purchase of our products shall in no event exceed the total amount paid by you for the products.
7.2. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these terms and conditions if such delay or failure is caused by circumstances beyond our reasonable control.
8. Privacy
8.1. Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your personal data.
8.2. Cookies
Our website uses cookies to improve your browsing experience. For more information, please see our Cookie Policy.
9. Additional Policies
9.1. FAQ
For frequently asked questions, please refer to our FAQs.
9.2. Workshops and Services
For terms related to our workshops and services, please refer to our Workshop and Services Policy.
9.3. Returns and Refunds
For further terms related to returns and refunds, please refer to our Returns and Refunds Policy.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England, Wales, and Scotland. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England, Wales, and Scotland.
