The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any workshop (“Workshop”) organised by Highland Moss Ltd (“we” or “us”). Please ensure you have read and understand the following:

Acceptance of terms and conditions

By completing the registration form for a particular service, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Workshop on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation

Plants issues

Due to the nature of plants, we cannot assume responsibility for any issues that occur after repotting. Our staff will repot and care for your plants with utmost attention, but sometimes minor damages may be unavoidable. Additionally, it’s impossible to predict exactly how a plant will react to repotting. Please understand that we cannot take responsibility for these outcomes. Book our service only if you fully acknowledge this. We will not provide refunds or replacements for any plants.

Payment

The deposit fee for the service (“Registration Fee”) will be as stated on the booking website for the relevant service from time to time. Prices include VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event before the date of the service. Payment will be made via our merchant account provider (and you consent to us passing your necessary details to the merchant account provider and them processing necessary information about you) or directly to our bank account, as notified to you. We reserve the right to run price promotions and special offers. 

Refunds

The deposit payment for services shall be non-refundable. However, if you are unable to attend the drop-off session for any reason you may email us at [email protected] at least 24 hours in advance and we may be able to reschedule the appointment.

Your obligations

If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the service, you will be required to leave the service and we shall not be liable to refund your registration fee or any other payment.

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue about health and safety and failure to do so will result in you being asked to leave the workshop (in which case no refund will be provided). You may not bring any equipment or items of a hazardous nature to the Workshop.

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings) and tools. You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us for any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you.

Promotional materials and materials at the Workshop

You agree that we may include your details in any promotional materials relating to the services and/or any materials used at the service. We are not liable for errors or omissions contained in such information.

Unless otherwise stated, the copyright for any such promotional materials belongs to us and may not be reproduced in any medium without our prior written consent.

You may use such materials for your private purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.

We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.

Data protection

We will communicate with you using the contact details provided by you when purchasing the workshop via our booking system. You agree that we may send you information related to the workshop, products, services and other related information. 

We will never sell your data or share it with unauthorised 3rd parties.

Tickets

We shall not send you tickets for the service. We will have your name on the booking list and if you have booked the spot via our booking system you shall be provided with access to the service.

Modifications of prices and service

We pride ourselves on our realistic, competitive and honest pricing for all of our goods and services.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service, product or any part of the content without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the products or service.