Highland Moss Wholesale Policy and Terms & Conditions
Our wholesale programme is designed to support our partners in spreading the beauty of Highland Moss plants far and wide. By accessing and using our wholesale services, you agree to comply with the following terms and conditions. Please read them carefully.
To be eligible for our wholesale program, you must be operating as a valid and registered business and have a valid VAT number where applicable. We will also accept temporary access for one-off projects, such as a special event. Submission of a completed wholesale application form is required for consideration.
We enforce a minimum order value (MOV) to maintain the efficiency and exclusivity of our wholesale offerings. The MOV will be specified at the time of order and is subject to change based on product availability and seasonal demands.
Wholesale prices are subject to change without prior notice due to fluctuations in market conditions and availability. All prices are quoted in GBP (£) and do not include VAT or shipping fees unless otherwise specified. Payment terms will be agreed upon acceptance into the wholesale program.
Shipping costs are calculated based on the size and weight of the order, as well as the delivery location. We strive to use the most reliable and cost-effective shipping methods to ensure your order arrives on time and in excellent condition.
Wholesale orders are final and cannot be cancelled once production or processing has begun. Any discrepancies or issues with the order must be reported within 24 hours of receipt for perishables (plants and moss) and 7 days for non-perishable items for consideration of returns or adjustments. Returns are accepted only for defective merchandise due to our error.
- Standard Orders: Orders placed on products from our shop stock will usually be delivered within 2 working days. However, please allow up to a week for delivery in exceptional circumstances.
- Large/Bespoke Orders: For large or custom orders, please be aware that these may be created to order, with a lead time of up to 4 weeks to fulfill. We will provide an estimated delivery date at the time of order confirmation.
Highland Moss strives to maintain a comprehensive and diverse inventory of plants and products to meet our customers’ needs. However, due to the nature of our business and the varying growth cycles of our plants, certain products may occasionally be unavailable for immediate dispatch and may be listed as available on backorder.
Backorder Policy:
- Timing and Availability: The availability of backordered products is dependent on specific factors, including the growth cycle of the plant and seasonal availability. Consequently, delivery times for backordered items can vary significantly.
- Estimated Delivery Times: We understand the importance of planning and inventory management for our wholesale customers. We encourage customers interested in backordered items to contact us directly at [email protected] for the most current information on product availability and estimated delivery times. Our team will provide you with detailed information based on the specific product(s) you wish to order.
- Order Fulfillment: Orders containing backordered items will be processed and dispatched once all items are available, unless otherwise requested by the customer. Should you need part of your order sooner, please contact us to arrange separate shipments. Please be aware that additional shipping charges may apply.
- Communication: Highland Moss is committed to keeping our customers informed about the status of their backordered items. We will provide updates regarding product availability and anticipated delivery times as new information becomes available.
To ensure the highest level of customer satisfaction and product quality, we require any damages or discrepancies with your order to be reported to Highland Moss within 24 hours of delivery. Please provide detailed information and photographic evidence of the damage to facilitate a swift resolution. This timely reporting is crucial for us to provide the best possible advice and support.
Plant Handling and Acclimatisation
We take great care in cultivating and preparing our plants for shipment, ensuring they reach you in the best condition. Upon receipt, it is imperative that these plants are handled with care and given adequate time to acclimatize to their new environment. Highland Moss provides guidelines for the proper acclimatization and care of our plants, which we strongly recommend following to ensure their health and longevity.
Customer Liability for Mishandling
Highland Moss cannot be held liable for damage resulting from the improper handling or care of plants after delivery. This includes, but is not limited to, shock to plants due to failure to allow them to settle into their new environment properly. Customers assume full responsibility for any adverse effects on plant health and condition due to mishandling. We encourage customers to reach out to us for guidance on plant care to mitigate such risks.
Products purchased through Highland Moss’s wholesale program are intended for resale or professional use. Misuse of the wholesale purchasing system for personal purchases or other abuses will result in termination of the wholesale account.
All product images, descriptions, and branding associated with Highland Moss products are the property of Highland Moss. Wholesale clients are granted permission to use these materials for the promotion and resale of Highland Moss products in accordance with our brand guidelines.
Highland Moss commits to providing high-quality plants and products to our wholesale customers. Despite our best efforts, we recognize that issues may arise that are beyond our control. Accordingly, our liability in such instances is limited as follows:
- Damages and Defects: Highland Moss shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of our products, including but not limited to, losses or damages due to the loss of use, sales, or profits. Our liability for any claims related to the products supplied, whether based on breach of contract, negligence, product liability, or otherwise, shall not exceed the cost of the product(s) sold.
- Reporting Period: Claims for damaged or defective products must be reported to Highland Moss within 24 hours of receipt, as detailed under the “Reporting of Damages” section. Failure to report within this timeframe absolves Highland Moss of any liability related to such damages or defects.
- Plant Care and Handling: Highland Moss is not liable for any damage resulting from the mishandling or improper care of plants after delivery. This includes, but is not limited to, shock or stress to plants due to failure to allow them to acclimatize to their new environment. It is the customer’s responsibility to follow the care instructions provided by Highland Moss to ensure the health and longevity of the plants.
- Force Majeure: Highland Moss shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to, acts of God, natural disasters, pandemics, labor disputes, or transportation delays.
Highland Moss reserves the right to terminate or suspend a wholesale account at any time, with or without notice, for any breach of these terms and conditions, or for any conduct that Highland Moss deems harmful to its business or reputation.
These terms and conditions shall be governed by and construed in accordance with the laws of Scotland, UK. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish courts.
We may update these terms and conditions from time to time to reflect changes in our policies, market conditions, or legal requirements. We will notify you of any significant changes.
